6 Must-Check Points When Hiring a Security Agency in Canada

6 Must-Check Points When Hiring a Security Agency in Canada

The peace of mind that comes with security services is immediate and lasting. There is no substitute for physical and emotional assurance that you are protected – whether that is you individually, family, assets, or your business and its employees. Security officers deliver a sense of protection by providing a critical skill set in tense and threatening situations.

Availability and Support: The Pillars of a Reliable Security Agency

When it comes to security, timing is everything. A security agency should be available to respond promptly to any security threats or emergencies, regardless of the time or day. The last thing you want is to be left vulnerable due to the unavailability of your chosen agency.

Additionally, consider the level of support offered by the agency. Are they simply installing security systems and leaving you to manage them on your own, or do they provide ongoing maintenance and support? Opt for an agency that offers comprehensive support to ensure that your security systems are well-maintained and functioning optimally.

Experience: The Key to Effective Security

Experience is a valuable asset in the security industry. An experienced agency brings a wealth of knowledge and expertise to the table, making them better equipped to protect your business or property. While experienced firms may come with a higher price tag, the investment is worthwhile for the level of security they provide.

To gauge the experience level of an agency, you can research the backgrounds of the company leaders and other members. Look for well-trained professionals who have a track record in the security industry. Their expertise will ensure that your security needs are met with precision and efficiency.

Trained and Professional Security Guards: The First Line of Defense

One of the most critical aspects of a security agency is the quality of their security guards. These individuals play a vital role in protecting your business or property, so it is imperative to ensure that they are properly trained and experienced. Seasoned security guards have the advantage of having encountered various security situations, enabling them to respond effectively and remain calm under pressure.

At IPM Group, for example, all our security guards undergo thorough vetting according to the British Standard (BS7858) and receive comprehensive training. Their presence alone can act as a deterrent to potential criminals, making them think twice before targeting your premises.

While security guards are essential for larger businesses or properties, smaller ones may opt for cost-effective security camera systems. Consider the size and nature of your business to determine whether security guards or a camera system would be more suitable.

Reputation: Assessing the Track Record

The reputation of a security agency speaks volumes about their reliability and effectiveness. Take the time to research what clients have to say about their services. Reading reviews and testimonials will provide insights into how they operate and the level of satisfaction among their clients.

In addition to positive reviews, pay attention to any negative feedback or incidents involving the agency. How did they handle those situations? The presence of negative reviews is not necessarily a deal-breaker, but it is important to assess the overall sentiment and see if the agency has addressed any issues appropriately.

Equipment: Evaluating the Offerings

When selecting a security agency, it is crucial to consider the type of equipment they provide. Do they offer a comprehensive range of security systems, including cameras, alarms, fire prevention systems, and access control systems? Assess whether their offerings align with your specific security requirements.

Furthermore, take your budget into account when evaluating the available equipment options. Determine if the agency’s pricing is within your range and if the investment is justified by the level of security provided.

License and Insurance: Ensuring Legitimacy and Protection

Before finalizing your decision, verify that the security agency you are considering is properly licensed to operate as a security service provider. This information should be readily available on their website. If not, don’t hesitate to ask for proof of licensing.

In addition to a license, it is crucial to ensure that the agency has adequate insurance coverage. Hiring an uninsured security agency can expose your business or assets to unnecessary risks. Confirm their insurance details and ensure they are fully insured before proceeding.


Choosing the right Vancouver Security Company is a decision that should not be taken lightly. By considering factors such as availability and support, experience, trained security guards, reputation, equipment offerings, and license and insurance, you can make an informed choice that aligns with your security needs. Remember, security is an investment in your peace of mind and the protection of your assets.